When you select  the “Continue with  Apple” option  to access the app, a temporary email address will be created for you and will be automatically deleted as soon as you finish using the app. In such cases, we will not be able to monitor your account activity or offer assistance in case of problems or malfunctions

We offer two subscription types: Monthly and Annual.

Monthly Subscription:

• Available only within the app.
• To subscribe, go to Settings (top-right), select “Manage Subscription,” and choose your payment method (via Google/Apple store or directly through us).

Annual Subscription:

• Includes one free month.
• Available only through our store page. After purchasing, send us an email with your login details, and we will activate it for you.

Important Note:

• If you are on a monthly plan, remember to cancel it manually to avoid being charged again next month.

For more information about pricing and subscription details, visit the main page on our website or contact us at: store@zingmusic.app

To cancel your subscription, follow these simple steps:

1. Open the App: Go to Settings (top-right corner).
2. Manage Subscription: Select “Manage Subscription,” then tap the 3 dots in the top-left corner.
3. Cancel Subscription: Click “Cancel Subscription.”
   • If you subscribed directly with us (via credit card), your subscription will be canceled immediately.
   • If you subscribed through the Google Play Store or Apple App Store (most users), you will be redirected to your Google/Apple account to cancel.

Important Notes:

• If you have multiple Gmail accounts linked to your Google Play Store, check them all to find the active subscription.
• You can cancel via a computer if you can’t access Google/Apple on your device. Click here for instructions on how to cancel on Google Play. | Click here for instructions on how to cancel on the Apple App Store.

If you’re unsure which email you used or if you’re having trouble canceling, feel free to contact us at: info@zingmusic.app

To set up Parental Control on the app:

1. Access Parental Control Settings:
   • Tap your profile image icon (top-right) and select “Parental Control.”
2. Set Up Parental Control:
   • Enter an email and password that children cannot access.
   • After entering your details, confirm them.

Important: If you forget the email or want to change it, contact us at info@zingmusic.app.

1. Enable Parental Control Mode:
   • After confirmation, you’ll be asked to re-enter your email and password to connect.
   • A switch will appear to turn Parental Control Mode ON or OFF. When ON, the switch will be red.
2. Set Filters:
   • Now you can choose what content to block or allow based on genres, albums, artists, and radio stations.

Genre Filtering:

• Block all genres and allow specific ones: For example, block all genres and manually allow “Kids English Stories.”
• Block specific genres: Select genres to block, even if they are related to other allowed categories.

Album Filtering:

• Block all albums and allow specific ones: Block all albums, then allow specific ones manually.
• Manually block or allow albums: Search for an album and select the “Block” or “Unblock” option.

Artist Filtering:

• Block all artists and allow specific ones: Block all artists, then manually allow specific ones.
• Manually block or allow artists: Search for an artist and choose “Block” or “Unblock.”

Radio Station Filtering:

• To block specific radio stations, simply toggle off the switch next to the radio station section ( Kol Chai, Kol Beramah Music).

Once set, your child will only have access to the content you’ve allowed. For further assistance, contact us at info@zingmusic.app.

If you’re having trouble with songs or podcasts not playing, try these steps:

Songs Not Playing:

1. Force Close the App:
   • Close the app completely by holding the app icon, selecting the exclamation mark (!), and pressing “Force Stop.”
2. Log Back In:
   • Reopen the app and log in again.

1. Update the App:
   • Ensure you have the latest version of the app (Version 118 / 2.0.106 or higher).
2. Check Your Filter Settings:
   • If you’re using filters contact your filter provider and ask them to unblock the following URL: https://shorturl.at/awC58.

If you’re still having issues, contact us at: info@zingmusic.app

• Check your device’s battery optimization settings. Turn off any restrictions for the app to continue running in the background.

There could be a few reasons why a song or album is missing:

1. Search Error:
   • Try searching for the artist or album name instead of the song title, as sometimes minor discrepancies in names cause issues.
2. Permissions:
   • If we don’t have permission from the artist or rights holder, the content won’t be available in the app.
3. App Content Guidelines:
   • We only include content that aligns with kosher and Jewish values. Songs that don’t meet these standards will not be available.
4. Still in Request Process:
   • If there’s a song or album you’d like to see, send us a request, and we’ll check if it can be added.

For any content requests, email us at: info@zingmusic.app

If you want to upload your songs on our app, you are welcome to send an email with all the details and we will get back to you with instructions on how to upload them

Please note that only the owner of the music rights or someone on behalf of him can upload music on our app.

Our email is:

upload@zingmusic.app 

Principles for uploading music to Zing Music

Zing Music is a digital Jewish music platform that allows users to listen to a wide variety of songs and albums, while maintaining the principles of Judaism. In order to maintain the quality of the content and ensure that the uploaded music complies with the platform’s policy, the following principles must be met:

1. Copyright and content quality

• All content uploaded to the platform must have valid copyrights, or the uploaders must hold the rights to use it.
• Content that infringes the copyrights of third parties must be avoided. All content uploads must be approved by the relevant rights holders.
• The uploaded music must be of high quality and free of technical defects, and include appropriate resolution and audio quality.

2. Legal and appropriate music

• Music must be uploaded with prior legal permission. Offensive, racist or immoral content will not be accepted.
• Songs that are contrary to Jewish law, modesty or Orthodox principles will not be accepted, including inappropriate content.
• Songs that encourage hatred, violence or provocations will not be accepted.

3. Jewish content

Zing Music promotes and encourages the uploading of Jewish and Hasidic music. It must be ensured that the uploaded content is in line with Haredi values ​​and the respect of the Haredi public, while maintaining the requirements of halakha and modesty as understood by the Haredi public.

4. Protecting user privacy

Content containing personal information about others or violating their privacy will not be uploaded. All uploaded information must be in accordance with Zing Music’s privacy policy.

5. Songs that are adapted to halakha and modesty

• Songs in which women’s singing or female voices from performances are heard may not be uploaded, according to the platform’s policy. Such songs will be removed from the system immediately if identified.
• Songs that are contrary to Jewish law and modesty, and that contain inappropriate content, will not be accepted.
• Songs that encourage provocation or contain immodest content will not be accepted.
• Songs that promote Jewish values ​​of joy, love of Israel, and observance of the commandments will be welcomed.
• Political songs will not be uploaded to the platform.

6. Commitment to accurate information

Accurate information must be uploaded regarding the artist, song title, and content details. Any false or misleading information will result in the removal of the content.

7. Content Removal

Zing Music reserves the right to remove content that does not comply with its terms of use or that has been reported.

Uploading music to the Zing Music platform requires strict adherence to copyright, content quality, and accurate descriptions. The entire upload process must meet the platform’s requirements and standards to ensure a quality and orderly listening experience for users.

If you want to advertise on our app, you are welcome to send us an email with all the details of the advertisement and we will get back to you as soon as possible, our email is:

acc@zingmusic.app

Click on your profile image icon on the top right and select the option of parental control.  The first time you log in you will have to enter an email address and password for parental control and confirm (It is recommended not to use an email that children have access to).  If you forgot what email you used for the parental control or you want to change it, contact us at info@zingmusic.app.  After confirming, you will be asked to enter the email and password again and then connect.  After connecting, a switch will appear on the left side to turn parental control mode on or off.  If you chose to activate the parental control mode, the switch will turn red. Your next step is to set what to block and what to leave unblocked.

There are several options for filtering

•  Genres

 • Albums

 • Artists

 • Block radio stations available through the app (Kol Chai, Kol Beramah Music, etc.)

Genres:

In Genres there are 2 options

1. Block all genres and then open a specific genre

For example: If you want your child to listen only to stories in English, then click on “Block all genres” and then manually allow only “Kids English Stories”.  With this option you can access all the tracks that are under the current category even if they are also associated with other categories that are blocked.

 2. Block specific genres

For example: if you don’t want your child to listen to podcasts in Hebrew, then manually click only on “Hebrew Podcasts” and then even if the podcast is also associated with another category that is not blocked, it will still remain blocked.  If you block a certain genre, all the albums associated with the genre you selected will be blocked and will not appear. If you want to allow access to a specific album in this genre, you should manually allow it in the albums list.

Albums:

In Albums there are 2 options

1. Block all albums (with the “Block All” button) and open specific albums

2. Manually select specific albums you want to block

To block or allow a specific album, search for the name of the album in the search bar and select the Block/Unblock option through the 3 dots.

Artists:

In Artists there are 2 options

1. Block all artists (with the “Block All” button) and allow specific artists

2. Manually select specific artists you want to block

To block or allow a specific artist, you can search for the name of the artist in the search bar and select the Block/Unblock option through the 3 dots.

Radio:

To block the option of playing the radio stations connected to the app, click the switch that appears next to it.

when creating an email and password for the parental control use only lower case letters 

Click here to download the User Manuel of the ZING DUO Device

if  the device does not turn on, make sure that the charger used has a charging power of 1-2A only 

 In addition, you must wait about 30 minutes from the start of charging before using the player